Will monthly continuous professional development training for Patient Access Services team members result in an increase in monthly patient satisfaction scores?

Patient Access Services Continuous Professional Development 85% of references peer-reviewed and published within the last 5 years to ensure that the study is current, relevant and warranted.
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· RQ1: Will monthly continuous professional development training for Patient Access Services team members result in an increase in monthly patient satisfaction scores?
· RQ2: Do the observation audits completed on the team members show an increase in the monthly patient satisfaction scores?
· RQ3: Will the monthly system audits completed on team members cause an increase in the monthly patient satisfaction scores?