In a complex and rapidly changing environment, organizations must learn to change and adapt, and sometimes rather quickly. In reality, change is difficult and many organizations do not respond well to change. Change agents often face resistance from various stakeholders when they push for change.
This in the case of Cheryl Hailstorm, the new CEO of Lakeland Wonders.
Cheryl was hired to take the 94-year-old company to the next level. As she sets out to accomplish the task, she faces resistance to make the necessary changes. Your charge in this assignment is to provide your feedback as a consultant to Cheryl.
In this case analysis, address the overarching question of “What should Cheryl do?”
Consider the following questions as you provide your analysis of the problem and your proposed solution:
1. Is Cheryl pushing too much change too quickly?
2. Should Cheryl bring in outsiders to speedily adopt the changes she envisions and overhaul Lakeland’s corporate culture?
3. Should Cheryl keep trying to work with the current team?
4. What do you recommend and why?
Read the following: McNulty, E., Calcidise, K., Benton, D. Cohen, D. and Aversano, N. Welcome Aboard (But Don’t Change a Thing). Harvard Business Review, Oct. 2002.
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