Advise Vivian with the legal issues involved with support of relevant statutory and case laws.

Answer the question below in an appropriate format of legal essay with reference to relevant legal authorities.


On 25 February 2020, Vivian surf the internet and visited an online purchase platform named which provide sales of various merchandises and services. Vivian put in her shopping cart several items include two dresses, one blouse and three small accessories. Before proceed for payment, Vivian asked one of the merchants, DressDrop, by using the message box on BeutyLike, whether the size of one of the two dresses and colour are available. Having learned from the merchant that there is no appropriate size and colour available, Vivian was thinking about not buying the two dresses. She then sends a message to the merchant and informed them that she rejects both of the dresses. However, Vivian was panicked seeing the time lapse for performing the transaction online. She did not unclick the two dresses from the shopping cart and brought all the items online. She had paid RM599 for everything in her shopping cart. She then quickly sends another message and e-mail to inform the DressDrop that she brought the dresses by mistake. However, she never hears anything from the DressDrop.


After 1 week, Vivian received the all items and she wants to rejects the dresses by sending back to DressDrop and get her money back by refund. Both the dresses cost RM 299. She is unsure whether she can do that and come to ask your advice.


Advise Vivian with the legal issues involved with support of relevant statutory and case laws.

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