Total Quality Management

Answer each of the below questions in 1-2 pages with APA Format:

What is total quality management (TQM)?
Suppose you are the supervisor responsible for a pharmacy. You have received a few complaints about mistakes in customers’ prescriptions. To improve the quality of service delivered by the pharmacists, you can concentrate on (a) doing a better job of catching errors in the future or (b) doing a better job of avoiding errors. Which approach would you choose? Explain.
How does high turnover hurt productivity? What can a supervisor do to minimize turnover?

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