Tasks for this Assignment:
1. Utilize academic sources to define the term service.
Note: Wikipedia sites, dictionary sites, encyclopedias, etc. are not academically
recognized sources and must not be used!
2. Research and explain how Service is defined in Hospitality and Tourism.
3. Research and explain what comprises Quality in Hospitality and Tourism.
4. Research and explain the difference between quality and consistency.
5. Research and explain how Quality Service is perceived and maintained within the
Hospitality and Tourism industry.
6. Research and explain how quality perceptions have changed from the past to
present day.
7. Research and explain if and how quality perceptions by guests are forecasts to
change in the future.
Minimum of 7 pages, with a maximum of 14 pages (excluding the title page and
reference page, which must be included). A minimum of 10 references, including 5 citations
from Meyer (2006), must be used and cited utilizing APA style format throughout. This
paper should be a clear, concise, and professional document utilizing single-spacing, using
12-point Times Roman font with one-inch page margins
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