This team project will center on a realistic networking design for a rich IP telephony applications and service environment for a medium size enterprise. Each team will research alternative customer-premised versus hosted VoIP PBX solutions of reputable vendors including Avaya, Cisco, eSpace, Genesis, Mitel, MiVoice, NEC, Omni, Ring Central, and other reputable vendors.

We shall assume that the solution will be matched to a medium size business with 500 employees with an Automatic Call Distributor (ACD) or contact center capability supporting 50 agents. Additionally, this business will need SIP trunks with adequate bandwidth to support a busy-hour network traffic load of 50 Erlangs with a blocking probability of 2%.

The key objective of this deliverable is to identify one viable and competitive cloud-based and onecustomer-premised IP-PBX offerings that could potentially meet the needs of the company and document the application/service attributes of each potential vendors offering using the vendor check list.

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