key selection criteria

OPERATIONS MANAGER

Overview- high quality home care to seniors and people living with disabilities in the  community and beyond. Provides personal care, domestic help, community engagement, dementia care, palliative care, support coordination, 24/7 care, respite and much more.

My Role- Provided day to day operational and administrative management of all client services. Proactively build and maintain positive collaborative relationships with Participants, families, stakeholders, supports coordinators, plan managers, LAC’s and NDIS planners. Responsible for rostering, reviewing and approving staff timesheets and invoicing clients in Home Care Package and NDIS using a care management platform such as SHIFTCARE and FLOWLOGIC. Responsible for the implementation of systems and processes that place the client at the centre of service delivery, exercising maximum choice and control.                                                       

 SUPPORT COORDINATOR

Overview– Support Coordination is an NDIS funded Support, designed to assist NDIS participants to make sure they get the most out of NDIS funding package.

My Role- Supporting participants and their families to understand their NDIS plan. Experienced with complex needs participant cases. Providing regular communication/reports with the participants, their families, and National Disability Insurance Agency (NDIA). Liaise with community organisations to see if their services are a good fit for the participants. Prepare NDIS plan reviews to communicate participants goals and aspiration. Home and community visits and case management. Refer to the NDIS price guideline to check service agreements.

I have offered strong relationship and community capacity building. Improved engagement and quality of life for people with a disability in addition to supporting support workers through accountable and engaging leadership which has boosted morale, motivation and ultimately, outcomes and positive experience for participants.

If you have any questions please let me know.

Key Selection Criteria

1. Demonstrated high-level knowledge of delivering person-centred and self-directed support services in a community setting, through the engagement of Service Users and their family/carer/guardian in all aspects of their service delivery.

2. Demonstrated ability to develop creative and innovative solutions to service delivery problems through the use of high-level analysis, effective decision making and conflict resolution skills.

3. Demonstrated high-level communication skills to enable effective interaction with individual and group situations from diverse backgrounds. This includes interpersonal, verbal, written and computer communication skills.

4. Demonstrated sound knowledge or ability to gain knowledge on systems utilised within Flexi Queensland such as, TRACCS Client Management System, NDIS Provider Portal, Department of Communities OASIS, Disability Services ODC.

—–I have extensive knowledge of using care management systems such as SHIFTCARE and Flow logic. It’s the same as the TRACCS Client system. I am also experienced in using NDIS Provider Portal, PRODA, Department of Communities OASIS, Disability Services OD

5. Demonstrated ability to lead by example with a positive attitude and encouraging open communication as part of an effective dynamic team, in a fast-paced environment.

6. Demonstrated knowledge of implementing organisational policies and procedures, State and Federal legislation, funding and contractual requirements relating to the delivery of community support services, human resources, workplace health and safety and anti-discrimination.

7. Demonstrated ability (or ability to acquire skills) to manage the supervision, appraisal and development programs for staff, based on the principles of merit performance.

8. Demonstrated well developed strong knowledge and understanding of continuous quality improvement and accreditation processes.

9. Demonstrated adaptability to transition to Flexi Queensland’s culture and up hold the strengths-based philosophy to delivering support services.

10. Possess a higher level tertiary qualification in Disability, Social Work, Psychology, Community, or related field and/or extensive experience in effective team leadership and management of a community service provider. Registration with appropriate professional body and clinical practice experience in specialist field (highly desirable).-

Bachelor in Human Services double major in Children and Family Studies and Human Resource Management, Bachelor of Nursing and Diploma of Leadership and Management /Diploma of Human Resources

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11. Hold a current or willingness to obtain a Blue Card, Yellow Card Exemption Card and National Federal Police Check.—-

I hold a blue card and a yellow card. Willing to obtain a current AFP check