This task requires you to write a short report for your line manager outlining the benefits and importance of implementing continual quality and performance improvements. You will need to identify a quality and/or performance problem and how you and your team would resolve the problem as well as adopting similar techniques for ongoing improvement. You will need to show that you have looked at more than one recognised continuous performance improvement technique (such as Lean Process Improvement, Visual Management, Kaizen, Six Sigma, Quality Circles, Quality Improvement Groups, Benchmarking, or Problem Solving) together with more than one improvement tool (such as Cause and Effect/Fishbone Diagrams, Pareto Charts, Process Flow Charts, Scatter Graphs, Control/Run Charts). From this you should be able to compare tools and techniques for improving future performance giving reasons for your choices.

In order to demonstrate your knowledge of this you need to respond to all of the questions listed below.