You work as a service desk manager in the IT department at Packages Plus Delivery (PPD). The Human Resources manager at PPD has asked your department to develop a section for the company handbook that addresses a number of concerns that have been shared by employees. These concerns focus on the perceived invasiveness of technology used throughout your company, such as employee badges, sign-in requirements for computers and building entrances, GPS systems on all delivery vehicles, and monitoring of the wellness program.
Many employees are struggling with misconceptions about the internet of things (IoT) and artificial intelligence(AI). They feel as if they are being watched and monitored all of the time. Employees do not understand the role that IoT and AI plays in the daily aspects of their work and the company as a whole. The HR manager would like you to create this section of the handbook to emphasize the importance of the use of IoT and AI in improving business strategy and continuing to effectively meet the needs of customers, employees, and the business as a whole.
You will be creating a 3–5 page section of an employee handbook for Packages Plus Delivery. Your section may include any images, graphics, or tables that can be used to clarify or convey information. If you use resources to support your claims, provide proper APA citations.
The handbook section must include the following topics:
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