Why are thereeconomies of scale in queuing systems?          What are the pros andcons of pooled-queue systems and s

Competency 2 Reflection

Competency 2: Apply process improvement principles toenhance organizational performance and value.

This reflectionactivity is comprised of two sections, collectively totaling a minimum of 500words. Complete your reflections by responding to all prompts.

Customer ServiceEssentials

Consider the followingquestions based on customer service essentials:

        Why are thereeconomies of scale in queuing systems? 

        What are the pros andcons of pooled-queue systems and separate-queue systems? Provide examples alongwith your opinion of the best option.

        Provide an example ofhow variability can reduce capacity. Once compromised, how can capacity berestored?

Complex Projects

Consider the most complexproject youve ever been involved in. Briefly describe the project, givingexamples of the following as they pertain to the project.

        The work breakdownstructure 

        Tasks 

        Subtasks 

        Work package 

Were you on thecritical path? Additionally, explain the role the project manager played inmanaging the projects success or failure. Include an example.