PART 1

1) Identify and describe the four dimensions involved in the concept of “Fit.” When you are

looking for a job, how much relative focus do you put on each of the four dimensions?

2) Identify and define the traits commonly included in the “Big Five” personality traits. Do

positive personality traits usually lead to good outcomes and negative ones to bad ones? Explain

your observations.

3) What is the difference between internal and external locus of control? Give two examples of

how the difference between each of these two perspectives can impact organizational outcomes.

4) What are the five dimensions of emotional intelligence? In what ways can employees with

higher levels of emotional intelligence contribute to organizational effectiveness?

PART 2

Case Study “Emotional Intelligence at FedEx” on page 109. Answer questions 1, 2, and 3

restated below.

Case question 1: Do you think emotional intelligence would be important for a manager at FedEx to have? Explain your answer, relating it specifically to FedEx.

Case question 2: How does FedEx develop its new leaders’ emotional intelligence?

Case question 3: What else do you think FedEx can do to enhance its managers’ emotional intelligence?

PART 3

“Strengths-Based Development” on pages 114-115. Answer questions 1, 2, and 3 restated below.

Question 1: Do you think it is better to focus on assessing and developing employees’ weaknesses, or to focus on their strengths? Why?

Question 2: Why would strengths-based development increase employee engagement?

Question 3: If you were a manager, how might you interact with employees differently is you were using strengths-based development rather than deficit-based development?