Question 1

Departments within a stage 2 organization may exhibit a stage 3 orientation, thereby upgrading the organization to a stage 3 categorization.

a) True

b) False 

Question 2

Some benefits of the balanced scorecard include:

a) It helps align departmental and personal goals to the organization 

b) It is an effective way to clarify and gain authority within the organization 

c) It is a mechanism for aligning personal goals with societal goals 

d) It helps organizations track their competitors

Question 3

Which of the following is not a problem commonly found when monitoring?

a) Organizations collect data that are easily gathered 

b) Gathered data are not the most important to reach the organization's goals 

c) There is an undue emphasis on measuring objective output performance 

d) Inputs measurements are used as a proxy for output completion

Question 4

Which of the following statements is false?

a) ISO is a strictly European standard 

b) ISO 9000 and ISO 14000 are two of the best known ISO standards