Your assignment should be in APA Format with TITLE PAGE & CONTENT PAGE   Instructions: Read the instructions below. L

 Your assignment should be in APA Format with TITLE PAGE & CONTENT PAGE

• Read the instructions below.
• Load MS Word. Create a new document using
  “Business Letter (sales stripe design)” template.
• Do not use any other applications or websites.
• Check spelling and grammar.
• Make sure the formatting is correct.
• Submit your letter in WORD FORMAT.

• Situation: Jackie Lee has ordered a new Karaoke system, to be delivered on Wednesday, to prepare for a High School reunion on Sunday. Due to a shipping error, the karaoke cleaner will not be delivered on time.
• Your Task: You are the Sales Manager for the vacuum company. You must write an e-mail to the customer informing her of the problem. Include the following:
  • Open with positive/neutral buffer.                            
  • Explain the reasons for the bad news, and apologize. 
  • Explain the bad news, and:                                     
    
    • Describe what you will do to solve the problem.
    • Assure the customer that this wont happen again.
    • Offer one of the following: a benefit, special offer, discount, compromise, or other alternatives.
  • Close in a positive and professional way.                  

• General language.
• 150-250 words.
• Indirect pattern.
• Correct grammar, spelling, sentence structure, punctuation, and letter formatting.

You must write your own answers – All papers will be screened for plagiarism 

• You must write the assignment using your own words and using your own original thinking or analysis.
• If you use any secondary sources (work published by an author on websites, or in books, journals or magazines) they should be there to support your own original words and thoughts, not to replace them  
• If you use secondary sources you must use the 3-step process of citation:

1) put quotation marks (  ) around the text that is from another source

2) put in-text references in brackets following the citation and using the APA citation style

3) put a Reference List at the end of your assignment giving a detailed and alphabetized description of your secondary sources listed according to APA style requirements

• You must take these steps to protect your own work:

1. Do not share your assignment with anyone! If you give a classmate your work to look at even if you have not given them permission to copy, you have participated in plagiarism and will be charged for it!
2. Change your Schoology password so that it does not match your Hanson Student ID number. If you fail to do so and someone gets access to your Schoology account and copies your work, you will still earn a plagiarism/cheating charge for enabling it to happen.
3. Protect your digital devices: if you share a computer/tablet with others, make sure that you have a separate login just for yourself and/or store your work on an external memory device like a usb. If you do not do so and someone copies your work, you will still earn a plagiarism/cheating charge for enabling it to happen.